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Knowledge base

Welcome! Get informed, find answers.

Getting started

12

What is Snobal?
Headset hygiene
Entering passcode
Confirming attendee (participant) details
What is the Snobal knowledge base?
Getting started: setting up your Pico Neo 2 headset and launching an experience
Getting started on Snobal – Step by Step
Getting started on Snobal VR – step by step
Setup an attendee on VR Collaboration extension, Sphere (On Desktop)
Pair devices to Snobal
Setup VR Collaboration extension on Snobal
Pair device on VR collaboration (On Desktop)

Headsets

23

Headset hygiene
What headsets does Snobal support?
VR device : Pico Neo 2 Eye headset details [ image]
VR hand controllers: Pico Neo 2 Eye
Face cushion: Pico Neo 2 Eye
Volume: Pico Neo 2 Eye
Powering on VR headset: Pico Neo 2 Eye
Fitting VR headset: Pico Neo 2 Eye
Boundary setup: Pico Neo 2 Eye
Charging VR headset: Pico Neo 2 Eye
Cast to an external screen: Pico Neo 2 Eye
Wifi connection: Pico Neo 2 Eye
VR device: Pico Neo 2
Do I need to purchase a VR headset to use Snobal
How do I capture an image from the virtual environment using the Pico Neo2 Eye?
How do I install Snobal on Pico headset so that only the Snobal app shows in the virtual lobby?
How do I capture a screen record from the Pico Neo 2 Eye?
VR device : Pico Neo 3 Pro headset details
Pair devices to Snobal
Pair device on VR collaboration (On Desktop)
Pico Neo 3 headset details
What is Interpupillary Distance or IPD?
Pico Neo 3 User Guide

FAQ's

45

What is Snobal?
Where is data stored from Snobal?
How frequently is Snobal updated?
What is the login environment for Snobal?
What are the printing requirements/plug-ins of Snobal?
What file types can be uploaded to Snobal?
How scalable is Snobal?
Can Snobal manage multiple headsets?
Can Snobal manage multiple VR and AR experiences?
We have VR/AR content that is currently ‘standalone”. Can we have this deployed on Snobal?
Can I wear my glasses with a VR headset?
How much physical space do I need to do a VR experience?
How long should I spend in VR?
Can I use VR if I have a health condition for eg a heart condition?
Can I use VR if I am pregnant?
Can children use VR?
Does being in VR make some people feel unwell?
Can I use Snobal with Oculus Quest?
What is XR?
What is a ‘digital twin”?
What is an ‘XR enabled digital twin’?
What data types can you import?
Do I need to purchase a VR headset to use Snobal
Why does Snobal not use Oculus headsets?
Can you adapt our workplace learning content to virtual reality?
Does Snobal enable multiple users in the same virtual environment?
What is VR sickness?
How do I sort user activity reporting by date in my dashboard on Snobal?
If the headset goes offline accidentally will Snobal be able to capture user activity in the virtual environment?
Does user activity from the virtual environment stay on the headset if not connected to a wifi network?
How do I capture an image from the virtual environment using the Pico Neo2 Eye?
Can view all participant data in ‘Session Data’ on Snobal admin dashboard but not under”Reports’. How can I ensure view all participant data?
How do I install Snobal on Pico headset so that only the Snobal app shows in the virtual lobby?
Is there a difference between clearing the cache via the headset and deleting the cache via my computers file explorer?
How do I check what VR app or experience I am connected to on Snobal?
How do I disconnect headset from an XR experience and connect headset to a new XR experience in Snobal Cloud?
What is Snobal’s security approach?
How do I capture a screen record from the Pico Neo 2 Eye?
What does ‘6 DOF’ mean in a VR headset?
What does ‘FOV’ mean in VR?
What is Interpupillary Distance or IPD?
Pico Neo 3 User Guide
Does Snobal support third-party VR apps?
Does Snobal enable deep-linking of VR apps?
How do I select my avatar on Snobal?

Support

1

Submit support ticket

Updates

4

How frequently is Snobal updated?
Snobal and product updates
Snobal updates
Snobal SDK updates

Snobal admin dashboard

32

What is Snobal?
How frequently is Snobal updated?
Deployment within organisation’s ICT system
Data residency
Data backup
Bandwidth
Reporting options available from Snobal Cloud
Snobal and product updates
What headsets does Snobal support?
How do I sort user activity reporting by date in my dashboard on Snobal?
If the headset goes offline accidentally will Snobal be able to capture user activity in the virtual environment?
Does user activity from the virtual environment stay on the headset if not connected to a wifi network?
How do I install Snobal on Pico headset so that only the Snobal app shows in the virtual lobby?
How do I check what VR app or experience I am connected to on Snobal?
How do I disconnect headset from an XR experience and connect headset to a new XR experience in Snobal Cloud?
What is a deployment profile?
Snobal user roles
Snobal user role function privileges
How to modify a user role on Snobal
Snobal Cloud and multi-factor authentication (MFA)
Differences between ‘users’ and ‘attendees’ in Snobal Cloud
What is a session in Snobal Cloud?
Session management
Glossary of Key Terms
Snobal updates
Getting started on Snobal – Step by Step
Setup an attendee on VR Collaboration extension, Sphere (On Desktop)
Pair devices to Snobal
Setup VR Collaboration extension on Snobal
Setup Deployment Profile on VR collaboration, Sphere (on Desktop)
Pair device on VR collaboration (On Desktop)
Does Snobal enable deep-linking of VR apps?

Snobal APK

4

Device management using Snobal Cloud APK
Total file size limit of Snobal Cloud APK
Accessing the Snobal Cloud APK
Getting started on Snobal – Step by Step

Developer documentation

5

Getting started: Snobal Cloud APK
Device management using Snobal Cloud APK
Total file size limit of Snobal Cloud APK
Snobal SDK
File export guidelines for 3D models

Video tutorials

9

How To Use The Amphitheatre Room
How To Use The Breakout Rooms
How To Use The Command Room
How To Use Media Screens
How To Get Started
How To Setup A VR Headset
How To Use The Infinity Room
How to create your 3D avatar
How to use the Phonic Fish activity for team building

Snobal VR

7

Getting started on Snobal VR – step by step
Setup an attendee on VR Collaboration extension, Sphere (On Desktop)
Pair devices to Snobal
Setup VR Collaboration extension on Snobal
Setup Deployment Profile on VR collaboration, Sphere (on Desktop)
Pair device on VR collaboration (On Desktop)
How do I select my avatar on Snobal?

Snobal SDK

2

Snobal SDK
Snobal SDK updates

Snobal VR

Getting started on Snobal VR – step by step
Setup an attendee on VR Collaboration extension, Sphere (On Desktop)
Pair devices to Snobal
Setup VR Collaboration extension on Snobal
Setup Deployment Profile on VR collaboration, Sphere (on Desktop)
Pair device on VR collaboration (On Desktop)
How do I select my avatar on Snobal?

ABN: 66 114 519 087
ACN: 114 519 087

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