Get help

Submit support ticket

If you require support or would like to request a new feature, please submit a support ticket using the form opposite. We offer online support, Monday - Friday via email and we will endeavour to get back to you as soon as possible. Currently, we do not offer phone support.

In the meantime, please feel free to visit our Knowledge base to see if your question has been answered.

Knowledge base

Submit support ticket

So that we can better assist you please provide as much information as possible about the issue.

Your name

Your email

Your telephone number (please include country area code)

Your company

Reason for support ticket

Urgency of support ticket

Full description of issue

Snobal Cloud version (if applicable)
You will find this in the footer of your web portal log in screen.

Snobal Cloud APK version (if applicable)
After connecting the app through the VR headset / device the version number will display at the welcome screen.

Screenshot
Please provide a screenshot if relevant.

I agree to the storage and handling of my data by this website

Get help with Snobal products and services

Browse Knowledge Base

Find information and get help using Snobal admin dashboard, Snobal app, Snobal VR and Snobal APK

Browse developer documentation

Access technical documentation, and find information and get help using Snobal Cloud, Snobal Cloud apk and products.

Change log

Enhancements and bug fixes to Snobal.Coming soon.

Check system status

Coming soon.

Make suggestions and report a bug

Find a bug in our platform, APK or products? Let us know!